Web/Audio Conferences

Frequently Asked Questions:

Question: How long is the web conference?
Answer: SCCE Web conferences are scheduled for 90 minutes per session.  Typically, 60 minutes are dedicated to the presentation and 30 minutes are allotted for questions and answers.

Questions: How can I test to ensure my computer is enabled to join a web conference?
Answer: Four days before the conference, SCCE will send the test link along with your conference materials. 

Question: Can more than the registrant sit in on the web conference?
Answer: Yes, but you must use only one phone line and only one computer log-in. If you would like to have additional staff attend, you may want to use a speaker phone for the audio portion and an LCD projector with a screen so all can view the web portion.

Why not try this--organize the event so that as many people as you want are able to attend.  Work with your education departments and provide the SCCE web conference as a quality alternative to in-house training on matters of compliance and current regulatory affairs.

Question: What if we want more than one phone line/computer logged-in?
Answer: If an individual needs to dial from a separate phone and/or log in to a separate computer, they need to register and pay another web conference registration fee. 

Question: What is the cancellation and refund policy?
Answer: There are no refunds once the web conference registration fee has been paid.  The only exception to this policy is if an attendee experiences a medical emergency that keeps him/her from the call. If you cancel, you have the following three options: (Please note:  All requests--including the refund for a medical emergency--must be submitted to SCCE in writing via LETTER, EMAIL OR FAX –and not taken over the phone).

1. You may have the CDs and written materials sent to you.
2. You may request a conference credit for the same amount as the paid registration fee.  If you choose this option, you will receive a conference credit on your SCCE account.  You, or anyone within your organization, will have one year to use the conference credit amount toward future SCCE conferences.  If you do not use the credit within one year, it will expire.
3. You may request a substitution.  If you are unable to participate in the call and do not want a CD or a credit, you have the option of transferring your registration to someone else within your organization.  If you opt for a substitution, a registration form for the substitute must accompany your written request.

Question: If I can't attend the web conference? Are CDs available? If so, when can I get them and at what cost?
Answer: CDs are available for purchase.  They are typically available 7-10 business days after the web conference.  Please allow two weeks for shipping and handling.  The cost is the same as for live web conferences. Written materials are included in the cost of the CD packages.   

Question: When do we get the log-in information and written materials for the web conference?
Answer: SCCE will e-mail out log-in information approximately four days prior to the web conference. Written materials will be transferred to attendees during the web conference via the web conference interface. 
 
Question: May I ask questions anonymously?
Answer: Of course.  We are happy to forward blinded email questions to the faculty. Please send questions to melanie.gross@corporatecompliance.org.  They will do their best to answer the questions on the call.  Keep in mind that during the conference, the web conference facilitator identifies callers with questions by giving their names to all attendees before their questions are asked.

Question: I want to register for the web conference but I won’t be able to get the payment in on time. Can I still register?
Answer: Yes, fax in the registration form with either the Purchase Order Number or a copy of the check request.

Question: Are CEU credits available for web conferences or the resulting CDs?
Answer: Yes.  1.2 CCEP CEUs are available for a 90 minute web conference.