Intro/Opening Remarks Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. Albert Gagne, Former Director Ethics & Compliance, Retired

Investigation Basics Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc.

• Ethics, fairness, and confidentiality
• Evidence and burdens of proof
• Attorney-client privilege

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Planning the Investigation Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. Albert Gagne, Former Director Ethics & Compliance, Retired

• Assessing the initial report
• Determining whether an investigations is needed
• Developing an investigation strategy and plan

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Gathering Evidence & Documentation Issues Albert Gagne, Former Director Ethics & Compliance, Retired

• Getting the paper and record trail in order
• Utilizing and managing relevant documents
• Developing and using standard policies, procedures, and forms for investigations

Lunch Lunch Delivered After you register for the conference we will send you a link with options to have lunch of your choice - delivered to you by lunch time.

Conducting Interviews Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc.

• Preparing for interviews
• Tyes of questions & assessing credibility
• Tips for effective interviewing

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Reporting results Albert Gagne, Former Director Ethics & Compliance, Retired

• Key elements of a good report
• Practical tips for report-writing
• Reporting to management, the board, and third parties

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After the Investigation Meric Bloch, Vice President, Global Investigations, Booking Holdings, Inc. Albert Gagne, Former Director Ethics & Compliance, Retired

• Identifying and fixing internal control issues and other problems
• Remediation plans
• Lessons learned from the investigation