Handouts

Overall Survey | CEU Application | Conference Agenda

The Need for and Value of Training and Education

  • DOJ and regulator expectations
  • Where it fits within a compliance and ethics program
  • Selling training and education to management and the workforce

Presentation
Evaluation

Identification of Training Needs

  • Risk assessments
  • Remediation efforts, root cause analysis following investigations, etc.
  • Input from employees, managers, etc.
  • Results of auditing and monitoring (including A&M of third parties)
  • Other techniques

Presentation
Evaluation

Principles of Adult Learning

  • Malcolm Knowles’ four principles
  • Reaching different audiences (millennials, etc.)

Presentation
Evaluation

Audiences and Topics for Training

    • New employee orientation (code of conduct, etc.)
    • Recurring training for all on broad issues (code of conduct, culture of compliance, etc.)
    • Recurring training for specific audiences on specialized compliance risk issues (FCPA, HIPAA, etc.)
    • Non-recurring/responsive, based on specific event, emerging issue, etc.
    • Onboarding training for certain vendors/suppliers, third parties, and more
    • Recurring training for certain vendors/suppliers, third parties, etc.

    Presentation
    Evaluation

    Developing Your Training Content

    • Who should be involved, roles, etc.
    • Process for development
    • Process for QC, testing before rollout, etc.
    • Delivering the message—plain language, focus on meaning/effects of laws
    • Considering need for customization/variation for different geographic regions
    • Making training relevant in different cultures, languages/translations, etc.

    Presentation
    Evaluation

    Content and Delivery Options: Choosing the Right Approach

    • Overview of pros and cons of different methods of delivery
    • Live, in-person
    • Web-based
    • Gamification

    Presentation
    Evaluation

    Building Compliance Awareness: Managers and On-the-Job Communications

    • The roles of managers and other communications in on-the-job compliance awareness
    • Evaluating effectiveness of training
    • Testing, different methods, etc.
    • Measuring impact
    • Four levels of training evaluation
    • Modifications to future training based on evaluations

    Presentation
    Evaluation

    Building Multi-Year Programs: Measurement, Evaluation, and Ongoing Improvement

    • Keeping it interesting and updating training periodically

    Presentation
    Evaluation
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