Certification Policies and Legal Disclaimers
CCB reserves the right to audit continuing education submissions at any time. The scope of these audits will be limited to verification of attendance and compliance with content area requirements. Fraudulent submission of continuing education for certification, or certification renewal, is grounds for prohibition from testing and/or revocation of certification.
Information about candidates for testing or renewal of certification and their examination results are considered confidential. However, CCB, SCCE, and HCCA reserve the right to use information supplied by or on behalf of a candidate for research and publicity. Studies and reports concerning candidates will not contain information identifiable with any candidate, unless authorized by the candidate.
No refunds will be issued to eligible candidates who need to cancel an examination or fail to schedule their examination by their eligibility end date. You must notify CCB at least five business days prior to the scheduled test date if you are unable to attend the scheduled examination on that date.
If you fail to give five business days’ notice, or if you need to reschedule the examination more than once, a $75 rescheduling fee will be imposed.
You have until your eligibility end date to contact CCB to reschedule a cancelled examination or your initial Examination Application and fee(s) will be forfeited.
If you fail to contact CCB within your eligibility end date to reschedule the examination, you will need to complete a new Examination Application and submit a new examination fee to re-apply for the examination.
If you arrive after the scheduled examination check-in time for a Paper and Pencil administration, you may not be admitted, per onsite proctor instruction. After proctor instructions have begun, you will not be admitted.
If you arrive more than 15 minutes after the scheduled testing time for a computer based test, you will not be admitted into the testing center
Those individuals not admitted due to late arrival have the remainder of their examination eligibility period to remit the rescheduling fee and contact CCB to schedule a new examination appointment, or the Examination Application and fees are forfeited.
Every attempt is made to administer examinations as scheduled; however, inclement weather or an unforeseen emergency may require CCB or PSI to cancel an examination.
- If an examination is cancelled, all scheduled candidates will receive notification after the cancelled examination and information on how to reschedule or re-apply for the examination.
- You are encouraged to contact PSI’s “Weather Hotline” at 800.380.5416 prior to the examination to inquire about a testing center closing.
- If you experience a personal or medical emergency on examination day, you may request consideration of rescheduling the examination without an additional fee. The request must be sent to CCB in writing within 30 days of the scheduled examination session. The request must include a description of the emergency and supporting documentation. Considerations for rescheduling without additional fees are made on a case-by-case basis.
Medical extensions are reviewed on a case by case basis.
This extension type is for individuals with medical circumstances substantial enough that the earning and submitting of the required CEUs is not possible within their allotted 24-month renewal periods or given extension periods.
Requests must be sent in writing to CCB for consideration. Medical extensions allow for up to six additional months, post-renewal date, for individuals to earn and submit their required CEUs. Approval of medical extension for one renewal period does not mean approval for future renewal periods, as well as shortens future renewal periods.
CCB and PSI maintain examination administration and security standards that are designed to assure that all candidates are provided the same opportunity to demonstrate their ability. The testing center is continuously monitored by audio and video surveillance equipment for security purposes.
Testing proctors may dismiss you from the examination if you:
- Are unauthorized to be admitted into the examination.
- Create a disturbance or are abusive or otherwise uncooperative.
- Give or receive help on the examination or are suspected of doing so.
- Attempt to take the examination materials or notes from the testing room.
- Attempt to take the examination for someone else.
- Are observed with notes.
- Fail to follow examination rules.
Click here to see further listing of Testing Violations.
Violation of any of the above provisions results in dismissal from the examination session. Your examination score will be voided and the examination fees will be forfeited.
Evidence of misconduct is reviewed by the CCB Ethics Review Committee to determine whether you will be allowed to re-apply for the examination. If re-examination is granted, a complete application and examination fee are required to re-apply.
CCB and PSI are responsible for the integrity of scores they report. On occasion, occurrences such as computer malfunction or misconduct by a candidate may cause a score to be suspect. CCB and PSI are committed to rectifying such discrepancies as quickly as possible.
CCB may void examination results if, upon investigation, violation of its regulations or examination ineligibility is discovered.
Persons wishing to file a complaint regarding an individual actively certified by the Compliance Certification Board (CCB)® may do so within two years of the date of the circumstances giving rise to the complaint. A complaint may be warranted by, for example, a violation of the Code of Professional Ethics for Compliance and Ethics Professionals found in the Candidate Handbook.
The complaint must be submitted by email or mail to firstname.lastname@example.org or to:
Compliance Certification Board (CCB)
Attn: Manager, Certification & Accreditation
6462 City West Parkway
Eden Prairie, MN 55344 USA
The submitter should include a full explanation as to the reason for the complaint, along with supporting documentation.
Grounds for prohibition from examination or revocation of certification may include:
- Intentional misrepresentation of information provided on a CCB exam application
- Fraudulent submission of CEUs.
Failure to disclose a conviction of any felony directly related to the candidate or certification holder’s role as a compliance and ethics professional.