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Exam Information & Rules

Exam Information is based on where you are taking the exam, please choose the location below.

Scheduling your Exam for a PSI Testing Center

Click here to learn more about the PSI Test Center Experience.

  • Scheduled as early as five business days after receiving exam eligibility, confirmation from PSI, depending on site availability, or can be scheduled weeks ahead to accommodate your schedule. 
  • Made Monday through Saturday. You can only take the exam at the time it was scheduled.
  • Not offered on most federally-recognized U.S. holidays, as well as Christmas Eve and New Year’s Eve.
  • Located at PSI testing centers.

Exam entrance rules

  • Arrive at the testing center or room 15 minutes prior to the scheduled exam start time. Candidates who arrive late will not be admitted.
  • Leave all personal belongings including: beverages, digital watches, books, papers, and electronic devices in a vehicle if testing at an PSI center.
  • Present two forms of current identification to gain admission into the testing center. One form of identification must include a current photograph. Both forms must include your signature and current name.

**Acceptable forms of current photo identification include: driver’s license, state identification card (non-driver license), country identification card, passport, or military identification card. All identification presented must be current or unexpired. You are prohibited from misrepresenting your identity or falsifying information to obtain admission to the exam. If there is any doubt surrounding your identity, you will be turned away from the exam and will forfeit your exam eligibility and fees.

Exam rules

After you have provided sufficient identification to enter the testing center or room, you will be directed to a seat.

PSI personnel will take your picture. This photo will remain on your computer screen throughout the exam and will print on your score report.

Be sure to abide by all examination rules:

  • Personal pens, pencils, or other writing instruments are not allowed in the testing center. Pencils will be provided during check-in.
  • Electronic devices of any kind are not allowed in the testing center.
  • Questions concerning the content of the exam may not be asked during the exam. 
  • Eating, drinking, or smoking are not permitted in the testing center.
  • You will be given scratch paper to use during the exam. This paper must be returned to the proctor after you complete the exam or you will not receive a score report. No documents or notes of any kind may be removed from the testing center or room. All computer screens, questions, papers, and written materials are the property of PSI and may not be reproduced in any form. 
  • The proctor may dismiss a candidate from the exam at any time and at their discretion. See the full list of reasons in the "Certification Policies and Legal Disclaimers" section.

At the conclusion of the exam, you will be asked to complete a short evaluation of your testing experience.

Scheduling your Exam for an International PSI Testing Center

Click here to learn more about the PSI Test Center Experience.

  • Coordinated through email at AMPIntlExamServices@goAMP.com. Contact information, preferred testing center location, and requested test dates are required approximately 2-4 weeks prior to your requested test dates, to begin the scheduling process.
  • Located at PSI testing centers.

Exam entrance rules

  • Arrive at the testing center or room 15 minutes prior to the scheduled exam start time. Candidates who arrive late will not be admitted.
  • Leave all personal belongings including: beverages, digital watches, books, papers, and electronic devices in a vehicle if testing at a PSI testing center.
  • Present two forms of current identification to gain admission into the testing center. One form of identification must include a current photograph. Both forms must include your signature and current name.

**Acceptable forms of current photo identification include: driver’s license, state identification card (non-driver license), country identification card, passport, or military identification card. All identification presented must be current or unexpired. All identification presented must be current or unexpired. You are prohibited from misrepresenting your identity or falsifying information to obtain admission to the exam. If there is any doubt surrounding your identity, you will be turned away from the exam and will forfeit your exam eligibility and fees.

Exam rules

After you have provided sufficient identification to enter the testing center or room, you will be directed to a seat.

PSI personnel will take your picture. This photo will remain on your computer screen throughout the exam and will print on your score report.

Be sure to abide by all exam rules:

  • Personal pens, pencils, or other writing instruments are not allowed in the testing center. Pencils will be provided during check-in.
  • Electronic devices of any kind are not allowed in the testing center.
  • Questions concerning the content of the exam may not be asked during the exam. 
  • Eating, drinking, or smoking are not permitted in the testing center.
  • You will be given scratch paper to use during the exam. This paper must be returned to the proctor after you complete the exam or you will not receive a score report. No documents or notes of any kind may be removed from the testing center or room. All computer screens, questions, papers, and written materials are the property of PSI and may not be reproduced in any form. 
  • The proctor may dismiss a candidate from the exam at any time and at their discretion. See the full list of reasons in the "Certification Policies and Legal Disclaimers" section.

At the conclusion of the exam, you will be asked to complete a short evaluation of your testing experience.

Scheduling your exam at an HCCA Conference

If you are taking the exam at a HCCA conference, the conference program includes the time and room the exam is scheduled to be held. You should check-in for the exam at least 15 minutes prior to the exam start time.

Exam entrance rules

  • Arrive at the testing room 15 minutes prior to the scheduled exam start time. Candidates who arrive late will not be admitted.
  • Leave all personal belongings including: beverages, digital watches, books, papers, and electronic devices in the designated area of the testing room at a HCCA conference.
  • Present two forms of current identification to gain admission into the testing center. One form of identification must include a current photograph. Both forms must include your signature and current name.

**Acceptable forms of current photo identification include: driver’s license, state identification card (non-driver license), country identification card, passport, or military identification card. All identification presented must be current or unexpired. All identification presented must be current or unexpired. You are prohibited from misrepresenting your identity or falsifying information to obtain admission to the exam. If there is any doubt surrounding your identity, you will be turned away from the exam and will forfeit your exam eligibility and fees.

Exam rules

After you have provided sufficient identification to enter the testing room, you will be directed to a seat.

Be sure to abide by all exam rules:

  • Personal pens, pencils, or other writing instruments are not allowed in the testing room. Pencils will be provided during check-in.
  • Electronic devices of any kind are not allowed in the testing room.
  • Questions concerning the content of the exam may not be asked during the exam. 
  • Eating, drinking, or smoking are not permitted in the testing room.
  • You will be given scratch paper to use during the exam. This paper must be returned to the proctor after you complete the exam or you will not receive a score report. No documents or notes of any kind may be removed from the testing room. All questions, papers, and written materials are the property of PSI and may not be reproduced in any form. 
  • The proctor may dismiss a candidate from the exam at any time and at their discretion. See the full list of reasons in the "Certification Policies and Legal Disclaimers" section.

At the conclusion of the exam, you will be asked to complete a short evaluation of your testing experience.

Scheduling your Remote Proctored Exam

Click here to learn more about the PSI Remote Proctoring Experience.

  • Scheduled as early as two business days after receiving PSI’s confirmation, depending on availability, or can be scheduled weeks ahead to accommodate your schedule. 
  • Scheduled any day of the week at any time noted as available in PSI’s scheduling system. You can only take the exam at the time it was scheduled.
  • Available to all candidates who have confirmed they meet the minimum system requirement as well as reviewed the recommendations, limitations, policies, and procedures related to this testing option. This includes but is not limited to:
    • Minimum system compatibility requirements and internet connection speed; we recommend 5 Mbps or higher upload and download
    • Location must support Voice over Internet Protocol (VoIP) in order to complete the exam
    • Current version of Google Chrome
    • Administrative access to disable firewalls; corporate firewalls and VPNs may restrict user access, and a personal device is recommended for this reason
    • Ability to download and install small program: PSI’s secure web browser

Exam entrance rules

  • Arrive up to 30 minutes early before your scheduled exam start time. You will be required to download the secured browser and perform a System Compatibility Check to ensure that all your computer system items are satisfactory to be able to proceed with your exam.
  • If you do not start your exam within 15 minutes after your scheduled exam start time, you will not be admitted.
  • Leave all personal belongings, including beverages, digital watches, phones, books, papers and electronic devices outside of the room in which you are testing if opting to take a Remote Proctored Test.
  • Present one form of current photo identification to gain admission. Identification must include a current photograph such as a driver's license with photograph; state identification card with photograph; passport; military identification card with photograph.

**Acceptable forms of current photo identification include: driver’s license, state identification card (non-driver license), country identification card, passport, or military identification card. All identification presented must be current or unexpired. You are prohibited from misrepresenting your identity or falsifying information to obtain admission to the exam. If there is any doubt surrounding your identity, you will be turned away from the exam and will forfeit your exam eligibility and fees.

Exam rules

After you have provided sufficient identification and completed all other proctor required documents and checks you will be directed to your exam and begin upon further proctor instruction. All CCB exam candidates are closely monitored by the onsite proctors and/or remotely via computer/audio/video surveillance.

PSI personnel will take your picture. This photo will remain on your computer screen throughout the exam and will print on your score report.

Be sure to abide by all exam rules:

  • Personal pens, pencils, or other writing instruments are not allowed during testing.
  • Electronic devices of any kind are not allowed during testing.
  • Questions concerning the content of the exam may not be asked during the exam. 
  • Eating, drinking, or smoking are not permitted. 
  • The proctor may dismiss a candidate from the exam at any time and at their discretion. See the full list of Remote Testing Violations as well as the "Certification Policies and Legal Disclaimerssection.

At the conclusion of the exam, you will be asked to complete a short evaluation of your testing experience.

Review your score report

Review your “Score Report” to determine whether you passed the exam.

  • If you took the Remote proctored Test exam, in most instances, you will receive your pass/fail results immediately after completing the exam. Following, you will receive your detailed Score Report from PSI by postal mail to the address on record within ten business days.
  • If you took the CBT exam at a PSI testing center in the United States, in most instances, you will receive your Score Report with your results immediately after completing the exam. If you do not receive your Score Report immediately following completion of the exam, it will be mailed to you from PSI.
  • If you took the CBT exam at a PSI international testing center, you will receive your Score Report from PSI by postal mail to the address on record within ten business days.
  • If you took the Paper and Pencil exam, you will receive your Score Report with your results from PSI within four weeks.

Your “Score Report” will indicate a “pass” or “fail.” Additionally, it includes raw scores by major content categories. A raw score, which determines your pass/fail status, is the number of questions you answered correctly. Your score is based on 100 of the 120 question exam.

The methodology used to set the minimum passing score is the Angoff method, where expert psychometricians estimate the passing probability of each item on the exam. These ratings are averaged to determine the minimum passing score.

Congratulations! Your certification is valid for two years. You now can use the designation. You may want to use it in professional communication items such as business cards, letters, or in your email signature, among others. Additionally, CCB will mail you an official certificate and other documents within four weeks of your exam.

CCB reserves the right to publicly recognize any candidate who has successfully completed a CCEP or CCEP-I certification exam.

If you do not pass the exam, apply to retest by submitting the re‑exam application section included in your Score Report along with the exam application fee. In order to retest, you will need 20 CCB CEUs that have been earned within 12 months of the anticipated retesting date.

If you fail two exam attempts within a 180‑day period, you must wait 180 days from your most recent exam date before applying to retake the exam. The application fee to retake the exam is based on your submitted CEUs. Keeping your CEUs current and submitting additional CEUs as needed to maintain 20 CEUs prior to your eligibility expiration will prevent you from having to pay the full exam application fee.